Terms and conditions for Treetop Hideaways

Refund, cancellation and amendment policy

We recommend that you take out enough travel insurance to cover you for your total stay, INCLUDING CANCELLATION COVER. 

We would be very sorry to hear of your need to cancel your arrangements and will happily discuss alternatives with you. Should you wish to cancel your holiday, you will be charged the appropriate cancellation fee as per the below. By making a booking, you agree that this refund, cancellation and amendment policy will apply to your booking. All refunds, cancellations and amendments will be dealt with in line with this policy. When we refer to “you” or “your”, we mean the camper – the person making the reservation. 

Provisional Bookings will be held for 5 days at which point unless a deposit payment has been made reservations will be automatically cancelled.

Cancellations and refunds.

We recommend that you take out enough travel insurance to cover you for your total stay, INCLUDING CANCELLATION COVER. 

Should a travel ban be implemented, guests should claim any refunds or costs against their travel insurance. 

We are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your Booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). We recommend that you have adequate holiday insurance in place to cover this. 

i) The reservation may be cancelled at any time by the visitor. If a cancellation occurs the following refund policy applies: 

Cancellation up to 28 days beforehand – 100% refund 

Cancellation between 27 and 14 days beforehand – If full balance has been paid 25% will be refunded, if deposit ONLY has been paid there will be no refund, will retain the deposit. 

Cancellation in last 13 days – no refund 

ii) Refunds cannot be given in the event of leaving due to inclement weather or the decision to cut short a holiday which has been previously paid for. 

iii) In the event of severe weather, the need to evacuate the site or it becomes unusable, inaccessible or unavailable due to circumstances beyond the visitor’s control either prior to or during a stay, a full refund will be offered, this decision will be made by the site manager. 

iv) If you do not turn up when you have made a booking, by 11pm on the first day of the booking (without letting the site know), we will treat you as having cancelled the booking and you will not be entitled to a refund. Note: If you believe that your arrival will be delayed beyond 8pm it is important that you call us in order that the we can ensure there that arrangements are made for you on arrival. 

v) If you leave the site early for any reason (including the weather, unless we class the conditions as being too severe to stay), or you leave early without giving a reason, we will keep any unused fees and you will not be entitled to a refund. 

vi) If adverse circumstances, for example storm and strong winds, result in the Proprietor cancelling your booking at any time, a full refund will be made. If the site needs evacuating in an emergency situation and there is insufficient time to process a refund on site, you will be contacted as soon as possible after the evacuation in order for the refund to be arranged. 

vii) Making amendments (changes) to advance bookings. You can make any amendments to your booking either through the internet or the directly with the site, as long as more than 14 days’ notice before the date your booking is due to start is given. If you want to make amendments 14 days or less before your booking starts, you must contact the site direct. Whether it can meet your needs depends on site-specific considerations, such as availability. This applies only to making amendments to an existing booking. You cannot completely change the dates you booked, as this would constitute a ’cancellation’ with less than 14 days’ notice, and any new dates as a completely separate booking. 

Admission to the site is at the discretion of the Proprietor or, in their absence, another staff member. We let the treehouse to you with the expectation that you will follow the usual customs of, and respect the comfort, health and safety of yourself and others. We reserve the right to ask you to leave at any point of your stay if the behaviour of any member of your party is unacceptable to us and no refund of monies will be paid. 

Please note that we can not accept bookings from persons under the age of 18 unless they are going to be accompanied by an adult for the duration of their stay. 

Events beyond our control 
Unless we say otherwise in these booking conditions, unfortunately we will not be legally responsible for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we could not, even with all due care, avoid, including: 

o strike, lock-out or labour dispute; 
o natural disaster; 
o acts of terrorism, war, riot or civil commotion; 
o malicious damage; 
o keeping to any law or governmental order, rule, regulation or direction, including advice from the foreign office to avoid or leave a country; 
o accident; 
o breakdown of equipment or machinery; 
o insolvency or bankruptcy of service provider; 
o fire, flood, snow or storm; 
o difficulty or increased cost in getting workers, goods or transport; and 
o other circumstances affecting the supply of goods or services. 

Vehicles

Vehicles on site must have a current and valid road fund licence and insurance.

All cycles should have appropriate lighting if used at a time when it would be required. 

Vehicle and/or unit washing, is not allowed. 

Drivers, motorcyclists and cyclists are required to adhere to the Site’s 5mph speed limit, due to the rustic nature of the woodland roadways.

*DISCLAIMER* 
Vehicles and their contents are left here entirely at owners or drivers risk. Management do not accept responsibility whatsoever for any loss or damage to vehicles or their contents either on site or on any land of Treetop Hideaways, including the access routes. 

Noise/Music

i) Noise must be kept to a reasonable level at all times so as not to disturb the enjoyment of others. Please keep noise to a minimum after 10p.m. quiet after 11pm and, if rising early, remember that others may not be such early birds. 

 Although you may wish to play music in your treehouse, pease be mindful of other guests (especially if you have music on your decking)

Sanitation 

Rubbish should be recycled wherever possible. Recycling facilities are available on site 

Safety on site

Please keep safe on site, especially around the lakes.

i)The lake is shallow in places but also has steep banks and deep pools of over 7 feet in places. 

ii)No swimming in the lakes.

iii) Life Jackets must be worn when rowing on the lake (Life jackets can be found in the boat shed next to the mooring platform) – No rowing after dark

iiii) Pease use a torch if working in the woods when dark. To retain the woods untouched beauty it also means it has a natural, uneven terrain.

Fire

The Fire points are located at the reception car park. Customers must familiarise themselves with the site’s fire regulations/procedures in the guest information folder in their treehouse. 

There is a non-smoking policy in the treehouses. 

Please be safe smoking on the site during the dry summer months.

i) There must be no possibility of damage to the grass outside of fire pits. Only fuels for specific use on barbecues should be used. Take care especially in the dry Summer months.

ii) Camp-fires are not permitted other than in the fire pits provided. Wood is available to buy on site, scavenging for wood anywhere in the wood is not prohibited. 

iii}Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed.  
iv) 

Complaints

Any cause for complaint must in the first instance be addressed with a member of staff. 

Deposits

A minimum deposit of 25% per treehouse is required for bookings made via this website. 

Day Visitors

Prior arrangement only. In the interests of security, day visitors must report to Reception. Entry and the subsequent parking will be at Treetop Hideaways discretion and only allowed when visiting a guest at the Treetop Hideaways.

Car Parking

There is limited parking at the treehouses – only one car per treehouse. Extra cars can be parked at the reception building. 

Checking In.

Check after 4pm.

On arrival Customers should call in at reception and collect their key.  

If you will be arriving after 6pm please contact Jenny on  07771 867907 to make arrangements.

Customers must familiarise themselves with the site’s fire regulations/procedures in the guest information folder in your treehouse. 

Checking out

Treehouses should be vacated by 10am on the day of departure. 

Treehouses should be left clean and tidy and “As Found” on departure. 

Late Check Out

Due to being a small family-run business we are unable to facilitate late check outs. 

Responsibility

The Proprietor accepts no responsibility whatsoever for loss or damage to persons or property arising out of the use of the site or its facilities. 

The management shall not be liable for any loss, damage or theft from or to a vehicle or hire unit 

Lost Property

All items of lost property will be retained for one calendar month. 

Items not claimed after this period will be donated to a local charity or church close to the site, this includes any monies. 

Any items that are not of use to any of the local charities will be disposed of. 

Anything where the owner is readily identifiable will be either directly returned to the owner if still on site or contacted by phone if possible. 

Owners are responsible for the cost of reclaiming their goods. The following items are excluded from this policy:
Credit or Debit cards. Reported to the card issuer. The card issuer will then advise what further action is necessary.